Refund Policy

Refund Policy
Last Updated: 19/11/2024

At Infinity IT Services LLC, we value your trust and are committed to delivering high-quality services through SmartBilling.Pro. This Refund Policy defines the conditions under which refunds may be granted for subscriptions and additional services. By using our platform, you agree to the terms of this Refund Policy.

1. General Terms

  • All payments for subscriptions, optional services, and integrations are non-refundable, except as explicitly stated in this policy.
  • Refund eligibility is determined solely at the discretion of Infinity IT Services LLC.

2. Refund Eligibility

(a) Technical Malfunctions

  • If persistent technical issues caused by the platform render the service unusable, you may be eligible for a refund.
  • You must report technical issues within 14 days of their occurrence to qualify.

(b) Duplicate Payments

  • Refunds will be processed for duplicate payments made due to user or system error.

(c) Free Trials

  • If a free trial period is offered, you are responsible for canceling before the trial concludes to avoid charges. Refunds are not provided for post-trial charges unless technical issues qualify.

(d) Add-On Services

  • Payments for custom integrations or optional add-ons are non-refundable once the service has been delivered or initiated.

3. Non-Refundable Situations

Refunds are not provided in the following cases:

  • Change of Mind: Discontinuation of use or dissatisfaction with features already demonstrated or available during a trial.
  • Unutilized Subscription Periods: Refunds will not be issued for unused portions of a billing cycle.
  • Account Termination: Refunds will not be granted if your account is suspended or terminated due to a breach of our Terms and Conditions.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Formal Request:

    • Email us at contact@smartbilling.pro with the subject: "Refund Request."
    • Include details such as your account email, subscription ID, payment details, and the reason for your refund request.

  2. Processing Timeline:

    • Refund requests are reviewed within 7 business days.
    • You will be notified of the decision via email.

5. Refund Methodology

  • Approved refunds will be credited to the original payment method within 10 business days of approval.
  • If the original payment method is no longer active, an alternative refund solution will be coordinated with the user.

6. Amendments to this Policy

Infinity IT Services LLC reserves the right to amend this Refund Policy at any time. Updates will be communicated via email or prominently posted on the platform. Continued use of the platform after changes indicates acceptance of the revised terms.

7. Contact Us

For further assistance or inquiries about this Refund Policy, please contact us:

  • Company Name: Infinity IT Services LLC
  • Address: 30 N Gould St Ste N, Sheridan County, Sheridan, WY, 82801, USA
  • Website: https://smartbilling.pro
  • Email: contact@smartbilling.pro
  • Phone: +1 (307) 369-5384