Privacy & policy

Privacy Policy
Last Updated: 19/10/2024

At Infinity IT Services LLC (“Company,” “we,” “us,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform, SmartBilling.Pro. By accessing or using our services, you agree to the practices outlined in this policy.

1. Scope of This Policy

This Privacy Policy applies to all users of SmartBilling.Pro and governs the collection, use, and sharing of information provided through our platform. This policy is compliant with applicable privacy laws in the United States and other relevant jurisdictions.

2. Information We Collect

We collect information to deliver and enhance our services effectively:

(a) Account and Contact Information

  • Name, email address, phone number, company name, and billing address.

(b) Billing and Invoicing Data

  • Customer names, contact information, and transaction histories necessary to facilitate billing.

(c) Platform Usage Data

  • Log data, including IP addresses, browser types, device details, and timestamps, collected automatically through cookies and other tracking tools.

(d) Optional Add-On Information

  • Data required for optional features or third-party integrations requested by the user.

3. How We Use Your Information

Your data is used to provide, support, and improve our platform, as follows:

  • Service Delivery: To manage your account, process transactions, and ensure platform functionality.
  • Customization: To tailor the platform to meet user needs, including optional add-ons.
  • Support and Communication: To provide customer support and respond to inquiries.
  • Analytics: To monitor usage trends and optimize the platform experience.
  • Compliance: To meet legal obligations, such as tax or regulatory requirements.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information in these circumstances:

(a) Service Providers

  • Third-party vendors assisting in platform functionality, analytics, or customer support.

(b) Legal Compliance

  • When required by law or to protect against fraudulent or unauthorized activities.

(c) Business Transactions

  • In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity.

5. Data Protection and Security

We implement industry-standard security measures, such as encryption and secure data storage, to protect your information. While we strive to ensure your data’s security, no system can guarantee absolute protection.

User Responsibility:

  • Use strong, unique passwords and keep your login credentials confidential.

6. Data Retention

Your information is retained as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon account deactivation, certain data may be retained for compliance, dispute resolution, or legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your data:

  • Access: Request a copy of your data.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request the deletion of your data, subject to legal obligations.
  • Opt-Out: Limit or opt out of certain uses of your data.

To exercise these rights, please contact us at contact@smartbilling.pro.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience.
  • Track usage patterns and analytics.
  • Remember user preferences.

You can manage or disable cookies via your browser settings, but this may limit certain platform features.

9. International Users

If you access the platform from outside the United States, please note that your information may be processed in the U.S. or other countries. By using our services, you consent to this transfer.

10. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Updates will be posted on our platform, and significant changes will be communicated to users directly.

11. Contact Us

If you have questions about this Privacy Policy or need assistance, please contact us:

  • Company Name: Infinity IT Services LLC
  • Address: 30 N Gould St Ste N, Sheridan County, Sheridan, WY, 82801, USA
  • Website: https://smartbilling.pro
  • Email: contact@smartbilling.pro
  • Phone: +1 (307) 369-5384