Refund Policy

Last updated January 8, 2026

All payments for subscriptions, optional services, and integrations made through SmartBilling are non-refundable, except in the specific cases outlined below.

Refund eligibility

You may be eligible for a refund in the following cases:

• Persistent technical issues that render the service unusable, reported within fourteen (14) days of the issue occurring.
• Duplicate payments caused by user or system error.
• Free trial charges, where a technical issue prevented normal use of the service.

Non-refundable situations

• Dissatisfaction with features that were demonstrated or described prior to purchase.
• Unused portions of a subscription period.
• Accounts suspended or terminated for violating our Terms and Conditions.

How to request a refund

To request a refund, send a formal email to info@smartbilling.pro with the subject line "Refund Request", including your account email, subscription ID, payment details, and the reason for your request.

Timelines

Refund requests are reviewed within seven (7) business days of submission. Approved refunds are credited to your original payment method within ten (10) business days of approval.

Changes to this policy

Infinity IT Services LLC reserves the right to amend this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Questions

If you have any questions concerning this policy, please contact us at info@smartbilling.pro.